Client Rights
Clients should receive professional services in a way that respects dignity, autonomy, safety and informed choice. These rights apply alongside the laws and service terms relevant to the professional relationship.
- Dignity, respect and non-discrimination.
- Informed consent and the ability to ask questions.
- Confidentiality, with clear explanations of its lawful limitations.
- Clear information about services, fees, qualifications and professional boundaries.
- The ability to decline or stop a service.
- Access to appropriate information and records where applicable.
- Services delivered within the professional's competence and declared scope.
- A way to make a complaint about IPR administration or professional conduct.
- Information about the professional's current IPR registration status.
Clients may verify a professional's registration before engaging services and should consider whether the professional's scope and any jurisdictional requirements meet their needs.