What happens after we receive a concern?
Every complaint begins with an initial assessment.
The purpose of the Preliminary Inquiry is to determine whether the concern falls within IPR's jurisdiction and whether further professional conduct proceedings may be necessary.
Receipt of a complaint does not mean that the allegations have been proven.
Initial assessment
The IPR may consider:
- whether the person complained about is registered with IPR;
- whether the alleged conduct occurred during their registration or is otherwise relevant to current professional standing;
- the seriousness of the allegation;
- whether sufficient information has been supplied;
- whether the allegation could constitute a breach of IPR standards;
- whether another organisation or regulator has jurisdiction;
- whether there are safeguarding concerns;
- whether there is an immediate risk to the public;
- whether the matter could appropriately be resolved informally;
- whether mediation may be appropriate; and
- whether a formal Professional Conduct Inquiry is required.
Additional information
The IPR may request further information from:
- the complainant;
- the registered professional;
- witnesses;
- employers;
- training providers;
- supervisors;
- professional organisations;
- regulators; or
- other relevant parties.
Information will only be requested and processed where relevant and appropriate.
Possible outcomes
Following preliminary assessment, the IPR may:
- determine that no further action is required;
- request additional information;
- provide guidance;
- refer the matter for informal resolution;
- recommend mediation;
- refer the matter to another appropriate organisation;
- open a Professional Conduct Inquiry;
- refer the matter directly for a formal hearing where warranted; or
- consider interim protective action in serious cases.